Please read the below thoroughly before booking any product or service with us.
By making a booking or taking any equipment, you agree to adhere to the below.
This is the full list of terms and conditions for all Wildfinder Ltd's products and services, and applies to all businesses owned or operated by Wildfinder Ltd.
General Safety and Legal Rules - all customers warrant:
To ensure that he or she has all the appropriate skill, fitness, knowledge, and training to use the Equipment or complete the trip safely.
To check that the Equipment is in good working condition, and that all appropriate safety gear has been provided prior to using the Equipment.
To pay the cost of repairs for any damage, or replacement cost for the loss, of the Equipment resulting during the Hirer's use of the Equipment.
To be responsible for any minors in his or her care that are using the Equipment.
That he or she is not under the influence of any alcohol or drugs while using the Equipment.
That Wildfinder Ltd will not be liable to the Hirer for any damages arising as a result of the Equipment hireage.
To indemnify Wildfinder Ltd against all liability in respect of all actions, proceedings, claims, damages, costs and expenses incurred by Wildfinder Ltd in respect of any injury to persons or damage to property arising out of the use of the Equipment.
To pay on a pro-rata basis for any time that Wildfinder Ltd is not in possession of the equipment beyond the time originally agreed.
To be personally liable for the cost of any search and rescue operations that may be deemed necessary at Wildfinder Ltd's discretion.
Cycling Rules (in addition to the legal and safety rules above):
All riders must be wearing suitable helmets at all times.
All riders must familiarise themselves with, and adhere to, New Zealand road rules before riding on public roads. More info can be found at
Paddling Rules (in addition to the legal and safety rules above):
All paddlers (and passengers if applicable) must be wearing suitable lifejackets.
No paddling under or within 5 metres of the wharf, or within 5 metres of swimmers.
Give way to and be considerate of all other watercraft and water users, including the East by West ferry.
No paddling outside of the designated area on the casual rental register (essentially the bounds of Days Bay), without the agreement of staff and filling out the long-range register.
Cancellation and Refunds Policy
Payments:
Unless otherwise agreed, payment for all products and services is expected in full at the time of booking.
Refunds:
Gift cards and vouchers (and bookings made via gift cards or vouchers) are non-refundable, but may be extended or re-booked at Wildfinder's discretion. Email dave@wildfinder.co.nz to discuss.
Multi-day tours are subject to a staggered refund policy: 100% refund (of the value of the booking) with more than 28 days' emailed notice of cancellation; 90% refund with more than 7 days' emailed notice of cancellation; 50% refund with 7 days' or less notice of cancellation, 100% refund if cancelled by Wildfinder for any reason.
Covid complications: If any bookings are unable to go ahead due to government enforced travel bans, lockdowns etc caused by Covid or other similar situations, clients can either re-book for a later date, or get a full refund, at their discretion.
All other bookings are non-refundable by default, but may be re-booked or (in certain cases) refunded in part or in full at Wildfinder's discretion. Email dave@wildfinder.co.nz to discuss.
Cancellations / Modifications / Weather Considerations:
To cancel or modify any bookings, email dave@wildfinder.co.nz with the details, including your full name and booking reference number.
Wildfinder Ltd reserves the right to cancel any event or hireage at any time for health and safety reasons - for example in the case of extreme weather. In this case a full refund, voucher, or re-booking of the event will be offered to the customer, at the customer's discretion.